• We operate a 30-day moneyback guarantee on our event purchases.
• If you would like a refund after the 30 day mark, please email admin@traumacare.org.uk. 
• Unfortunately, we cannot refund any orders within 2 weeks of the event taking place
• All refund requests must be sent to admin@traumacare.org.uk, where one of our team will be happy to assist

Of course there is! You can access your member discount by logging in to your member's portal or by clicking on the "Member Tickets" tab at the top!

There are rooms available at the venue itself! These start from £95 per night, per person. Just quote "Trauma Care" when you ring to book! Alternatively, there is a Travelodge and a Normandy Hotel nearby, just across the river. You can find out more about nearby accommodation by clicking here. 

If you have booked more than one ticket for this event, please refer to your confirmation email that was sent when your booking was made (don't forget to check your spam), there is a link included that will send you through to a form that must be filled out before the event. 

A confirmation email will be sent to you when you book your place. Our very clever system lets us know who has bought tickets, so we do not need to send any physical tickets out. If you have booked more than one ticket, please follow the link in your confirmation email to let us know who else you have booked for.