Trauma Care Website Privacy Statement
Here at Trauma Care, we do our best to protect and respect your personal data. This privacy statement explains how we collect that data, why we use it and how we keep it safe.
Who are we?
Trauma Care is a charity registered in the UK, Number 1078780. Our office is Suite 109, Business First - Group First House, 12a Mead Way, Padiham, Burnley, BB12 7NG.
For general queries and questions relating to data protection, privacy related requests, subject access requests or complaints, please email dpo@traumacare.org.uk.
How do we collect your information?
We obtain information about you when you make contact with us. This happens when you:
- Register as a new member via our website;
- Subscribe to Trauma Care hosted webinars or events;
- Send through a support ticket;
- Subscribe to our newsletter or contact form.
What types of information do we hold?
Members
The minimum information we collect from you is your name, email address, home address and payment details. We may also collect additional information about you to support your membership to Trauma Care, including job title, profession, current payment, phone number, X (formerly known as Twitter) name and journal subscription.
Webinars, Events and Conferences
In attending one of our webinars or events, we will ask you to provide your name, email address and contact preferences. This will enable us to identify participants for the purpose of issuing event tickets, printing of event badges and sending you any CPD certificates of attendance.
We will only store your information on our contacts database if it is selected within your contact preferences when signing up for an event or conference. This will enable us to send you useful information relating to special offers, upcoming webinars and new product features.
We do not store your financial information. These details are held and governed by third party banking organisations including Paypal Business and GoGardless limited.
Why do we collect your information?
We only use your information in accordance with the law. This gives us various powers to use your data. These are effectively the reasons for our process and are:
- To perform or take steps to enter a contract with you.
- For the purposes of our legitimate interests. This includes being able to send you marketing.
- Compliance with a legal obligation.
- If you consent for us to do so.
Collecting and using your data will mean we are able to manage your membership, process any orders or requests you have and to provide you with relevant and topical information relating to your interests. For example, changes to our services. It will enable us to ask for your views on our services and matters relating to your CPD.
Data protection applies to personal data held about individuals. It does not always cover ‘business to business’ contacts or information. However, we will also do our best to secure and protect the contact details of our corporate contacts.
Who has access to your information?
Staff of Trauma Care will have controlled access to your information to enable us to provide you with services and support. Volunteers of Trauma Care will not receive access to your personal information without your consent or, very occasionally, in defined circumstances under the direct supervision of Trauma Care staff.
We will not sell or rent your information to third parties. We will not share your information with third parties for them to market to you. We may pass your information to our third-party service providers, subcontractors and other associated organisations to provide services on our behalf (for example, to send you certificates). However, when we use third parties, we disclose only the personal information that is necessary to deliver the service and we require them to keep your information secure and not to use it for their own direct marketing purposes.
Members wishing to access the benefits associated with being employed by a group membership scheme or corporate membership package can do so by agreeing that their personal profile is shared with that corporate membership partner.
Your choices
You have a choice about whether and how you wish to receive information from us. You will be asked to make your preferences clear when we collect your information. For most users, this will be when they register online. Your preferences can be updated at any point here. You may also choose to tell us which subjects most interest you and this can be used to tailor your online experience and in communication with you. The accuracy of your information is important to us. Please regularly check and update your information in your account settings.
You have various legal rights over your information which we will always respect. Further details are available from the Information Commissioner: www.ico.org.uk
How do we protect your data?
Security is our top priority and we take several steps to protect your data. We provide a system with high-levels of security, which is designed, maintained and updated by an IT professional. We use only https forms and data retrieval servers.
All staff receive data protection training and our premises are secured. We have contracts with providers requiring them to protect your information in line with industry standards. If we transfer your data outside of the EU, we will ensure that extra checks are in place.
Use of 'Cookies' and Automated Decision Making
Like most websites, Trauma Care uses ‘cookies’. Cookies are small pieces of information sent by an organisation to your computer and stored on your hard drive to allow that website to recognise you when you visit. Cookies make it possible for your browser to remember your settings and preferences. Cookies also collect statistical data about your browsing and do not identify you as an individual. This helps us to improve our website and deliver a more personalised service for you. We do not use your data for external marketing, or third-party sales generation purposes. It is possible to switch off cookies in your browser preferences.
We do not have systems that use your information for automated decision making.
Links to other websites
Our website contains links to websites run by other organisations. This privacy statement applies only to our site and we are not responsible for the policies and practices of other sites.
Review of this statement
We keep this statement under review as part of our overall Data Protection Policy.
It was last updated in September 2023.
You have a choice about whether and how you wish to receive information from us. You will be asked to make your preferences clear when we collect your information. For most users, this will be when they register online. Your preferences can be updated at any point here.
The accuracy of your information is important to us. Please regularly check and update your information in your account settings.
We do not use your information for automated profiling. However, you may choose to tell us which subjects most interest you and this can be used to tailor your online experience and in communications with you. These topics can be selected here.
You have various legal rights over your information which we will always respect. Further details are available from the Information Commissioner: www.ico.org.uk
